Company Description Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region. Job Description Key Responsibilities: Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more. Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions. Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID) Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs. Create and maintain technical documentation, including design specifications, test plans, and user guides. Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure. Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems. Provide training and support to end-users and administrators. Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions. Required Qualifications: Proven experience (2+ years) as a ServiceNow ITOM Developer or similar role. In-depth knowl