Job Purpose\nTo lead and manage the retail branch operations, ensuring achievement of business targets, superior customer service, compliance with regulatory norms, and development of a high-performing team aligned with the banks vision and values.\nKey Responsibilities\nBusiness Development & Revenue Generation\n\n- Drive branch-level sales and revenue targets across retail banking products (savings, loans, investments, insurance, etc.).\n- Identify local market opportunities and develop strategies to increase customer base and wallet share.\n- Ensure cross-selling and upselling of products through effective customer engagement.\n\nCustomer Service & Relationship Management\n\n- Ensure high standards of customer service and satisfaction.\n- Resolve customer queries and complaints promptly and effectively.\n- Build long-term relationships with key customers and stakeholders.\n\nOperations & Compliance\n\n- Oversee day-to-day branch operations ensuring adherence to internal policies and regulatory guidelines.\n- Ensure timely and accurate reporting, audit compliance, and risk management.\n- Maintain branch hygiene in terms of documentation, cash management, and security protocols.\n\nTeam Leadership & Development\n\n- Lead, motivate, and manage branch staff to achieve performance goals.\n- Conduct regular training, coaching, and performance reviews.\n- Foster a culture of ownership, accountability, and continuous improvement.\n\nStrategic Alignment & Change Enablement\n\n- Translate organizational strategy into actionable branch-level plans.\n- Promote innovation and adaptability in response to market and regulatory changes.\n- Champion digital adoption and process improvements.\n\nKey Competencies:\nFunctional Competencies\n\n- Customer Orientation\n- Drive for Results\n- Quality Focus\n- Problem Solving\n- Qualified Entrepreneurship\n- Influence and Impact\n\nLeadership Competencies\n\n- Lead the Way\n- Lead and Develop People\n- Enable Change\n\nTechnical Competencies\n\n- Proficiency in MS Office and banking software\n- Understanding of retail banking products and services\n- Knowledge of regulatory and compliance frameworks\n\nSuccess Metrics:\n\n- Achievement of branch sales and revenue targets\n- Customer satisfaction scores\n- Compliance and audit ratings\n- Employee engagement and performance metrics\n\nInterested candidates can share their cv on