Infra Tech Support Practitioner Project Role : Infra Tech Support Practitioner Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, a typical day involves delivering continuous technical assistance and upkeep for both production and development environments. This role requires managing and supporting various software products and services across multiple platforms, ensuring smooth operation within established processes. The practitioner addresses hardware and software issues at the operating system level, covering server and network components, and works both remotely and onsite. Daily activities include performing initial and intermediate troubleshooting to resolve technical challenges and maintaining system stability to support business operations effectively. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Coordinate with cross-functional groups to ensure seamless integration and support of technology solutions. - Monitor system performance and proactively identify areas for improvement to enhance service reliability. - Assist junior team members by providing guidance and support to foster the...