We’re looking for a proactive and empathetic TechOps Specialist with strong written communication skills to handle support tickets and technical incidents at Memorae. This is an on-site position in our office in New Delhi.Working schedule: Friday to Tuesday (fixed shift)Responsibilities- Identify, categorize, and prioritize technical incidents and bugs following internal guidelines.- Recreate user-reported scenarios to validate and reproduce issues.- Review logs and data to understand where the issue may be coming from.- Assess impact and urgency of bugs and escalate them to Engineering with proper context.- Track escalated issues until resolution and report recurring patterns to Ops.- Respond to support tickets in Zoho Desk with a clear and professional tone.Requirements:- Solid written communication skills with an empathetic but precise tone.- High level of written English (C1+ preferred).- Organized, autonomous, and comfortable working in a fast-paced environment.- SQL knowledge (SELECT, JOIN, GROUP BY, COUNT, date filters).- Experience with Google BigQuery, PostgreSQL, or MySQL.CompensationINR 50,000–60,000/month, with the goal to grow inside the company.At Memorae, we move fast and expect everyone to take full ownership of their role. We’re a high-growth company with an intense pace, but that also means accelerated career development and salary growth for those who thrive in this environment.About Memorae:Memorae is building the most emotionally intelligent, context-aware productivity agent in the world. A cross-platform AI that helps people remember everything that matters, from life events to grocery lists, meetings, passwords, and even shared tasks between friends.*Applications without fluent English will not be considered.