Role:- Log accurately customer incidents, resolve complex enquiries and provide a high level of service- Acquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to users- Handle small software deployment projectsRequirements:- Experience with remote control tools- C1 relevant language- Ability to identify the needed part replacement and/or bug fix- Deep knowledge of some more specific topics such as AD, accounts, etc.Perks:- Buddy program- Onboarding programBe part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.