Role:Log accurately customer incidents, resolve complex enquiries and provide a high level of serviceAcquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to usersHandle small software deployment projectsRequirements:Experience with remote control toolsC1 relevant languageAbility to identify the needed part replacement and/or bug fixDeep knowledge of some more specific topics such as AD, accounts, etc.Advantages:Buddy programOnboarding programBe part of Us:Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.