Senior Manager - Loan Operations

The Operations Manager will be responsible for end‑to‑end loan operations, with deep involvement in process design, documentation hygiene, transaction monitoring, financial reconciliation, and technology‑driven operations. This is not a pure team‑management role; it requires strong hands‑on execution, attention to detail, and continuous process improvement.

Key Responsibilities
1. Loan Documentation & Compliance

• Strong hands‑on knowledge of loan documentation across customer entities, including:
  • Proprietorship
    
  • Partnership firms
    
  • Private Limited companies
    
  • Public Limited companies
    
• Ensure documentation accuracy, completeness, and regulatory compliance
  
• Maintain high standards of documentation hygiene and audit readiness
  
• Coordinate with credit, legal, and compliance teams to close documentation gaps
  

2. Loan Disbursement Operations

• End‑to‑end understanding of the loan disbursement lifecycle
  
• Validate disbursement conditions, approvals, and system checks
  
• Ensure timely and accurate disbursements with zero leakages
  
• Monitor disbursement exceptions and resolve operational issues
  

3. Repayment, Collections & Reconciliation

• Strong understanding of:
  • Repayment processes
    
  • Collections flows ( digital, auto‑debit, NACH, etc.)
    
  • Collection reversals, bounce handling, and adjustments
    
• Perform and oversee:
  • Bank reconciliation
    
  • Loan account reconciliation
    
  • Transaction matching and closure
    
• Identify and resolve reconciliation breaks and mismatches
  

4. Loan Accounting & Interest Calculations

• Clear understanding of loan financials, including:
  • Interest calculation logic
    
  • EMI computation
    
  • Penal interest and charges
    
  • Accrual vs realized income
    
• Ability to validate system‑calculated interest and identify discrepancies
  
• Work closely with finance to ensure accurate posting and reporting
  

5. Technology & Systems Exposure

• Working knowledge of Loan Management Systems (LMS) and collections technology
  
• Understanding of how:
  • Loan accounts are created and maintained in systems
    
  • Repayments, bounces, and adjustments flow through LMS
    
• Prior exposure to any loan payment or collection system is mandatory
  
• Should have been part of technology or system implementation projects, representing operations (UAT, requirement gathering, process mapping)
  

6. SOPs & Process Design

• Create, review, and update Standard Operating Procedures (SOPs)
  
• Translate policy and system changes into clear operational processes
  
• Maintain strong documentation of workflows and control points
  
• Ensure SOP adherence across teams
  

7. Risk Identification & Process Improvement

• Continuously identify operational gaps, risks, and inefficiencies
  
• Proactively plug gaps through:
  • Process changes
    
  • System enhancements
    
  • Control mechanisms
    
• Strong ability to think from an operations risk perspective
  
• Background in Operations Risk is a strong advantage
  

Key Skills & Competencies

• Extremely detail‑oriented with strong control mindset
  
• Deep understanding of NBFC loan operations and financials
  
• Strong analytical and reconciliation skills
  
• Comfort working with systems, data, and transaction logs
  
• Ability to work cross‑functionally with Tech, Finance, Credit, and Compliance
  
• Ownership mindset with hands‑on execution capability
  

Ideal Candidate Profile

• 6–10 years of experience in NBFC / Lending Operations
  
• Prior exposure to LMS implementation or major process change projects
  
• Strong experience in documentation, reconciliation, and transaction monitoring
  
• Experience in Operations Risk preferred
  
• Not purely a people manager — must be process‑driven and execution‑focused