Position: Process Trainer\nLevel: Executive / Senior Executive\nAbout the Job\nWe are looking for a dynamic and experienced Process Trainer to join our team. This role is critical in ensuring that our employees are well-equipped with the necessary skills, product knowledge, and communication abilities to provide outstanding customer service and sales support. The ideal candidate will have a solid background in training delivery, employee development, and performance coaching.\nIf you have a passion for training and mentoring, along with expertise in Life Insurance, Term, and Investment Insurance, we would love to hear from you!\nResponsibilities:-\n- Identify training needs across different levels and conduct refresher training sessions to improve employee productivity.- Coordinate training schedules, set up sessions, create training materials, and manage follow-up activities.- Train new employees on product knowledge, customer communication, and internal systems.- Deliver comprehensive product training, including sales techniques, soft skills, and objection handling, to\nAssociate Sales Consultants, Team Leaders, and Assistant Sales Managers.\n- Assist in the delivery and execution of ongoing training programs.- Evaluate trainees progress and report training outcomes.- Review trainees' performance and maintain participant score sheets.- Provide timely and constructive feedback and counseling to trainees.- Arrange follow-up training sessions based on performance evaluations.- Maintain detailed records of training sessions, participant lists, feedback, and follow-up actions.\nISMS Responsibilities:\n- Be aware and comply with the ISMS Policy, procedures and objectives;- Actively participate in ISMS exercises;- Request access to information access from their Team Leaders/ Executives;- Report known and suspected security incidents to the IT Helpdesk;- Protect secrecy of passwords; and- Protect information assets used by them against compromise of assets confidentiality, integrity or availability.\nDesired Skills:\n- Expertise in employee development to support employees in meeting performance targets through hiring, coaching, and mentoring.- Strong experience in sales/service training.- Ability to monitor and calibrate employee performance against set targets through coaching and evaluation.- Strong communication and problem-solving skills to resolve performance-related issues.- Capability to handle escalations and provide appropriate resolutions.- Proficiency in escalating unresolved issues to supervisors or relevant internal departments.- Excellent command of English with demonstrated fluency in both written and verbal communication.\nWhat do we offer?\n- Opportunity to earn good incentives- Endless growth opportunity- GMC Group Medical Coverage- Group Personal Accident Insurance- Gratuity- Wellness Programs- Give back to society through CSR- Continuous talent enhancement program- Childcare facility- Tax Saving flexi benefits\nWe Are an Equal Opportunity Employer\nAt our company, we firmly believe in upholding the principles of Equal Employment Opportunity (EEO). We ensure that all individuals, regardless of their race, ethnicity, gender, age, religion, disability, or any other protected characteristic, have equal access to employment opportunities, fair treatment, and advancement within our organization.\nIf interested, please reach out to