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[E649] | Functional Consultant - SaaS Support

Thiruvananthapuram - Kerala

Published on 14 Apr 2021

Job Description Work with customers to successfully implement and support our product Work with customers to enable seamless application upgrades Obtain product expertise and gain ability to explain, configure and demonstrate functionality to our customers and partners Collaborate with internal and external stakeholders to achieve successful outcomes for our customers Job Details PERCENT of Time Major Responsibilities: Elicit, clarify, and document business requirements Demonstrate product functionality Conduct and participate in fit-gap analysis Establish user stories, backlog items, and prepare test specifications utilizing agile methodology Organize and execute functional tests as well as integration tests within and across functional areas Triage and troubleshot customer incidents Act as a subject matter expert where required from a business and functional perspective Key Performance Indicators (KPIs): Working Conditions: Minimum Required Technical Skills / Qualifications Knowledge, Training Experience 3-5 years experience in Business Analysis or Functional Application Support in Banking industry Education Post-secondary degree in Computer Science, Finance, or related fields Minimum Required Behavioural / Soft Skills Communication & Interpersonal skills Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations The ability to act as liaison conveying information needs of the business accurately to both internal and external stakeholders Team player, able to collaborate and work effectively at all levels of the organization with ability to influence others to move toward consensus Proactive attitude, high willingness, and capability to pick-up and slice complex requirements quickly while collaborating closely within a fast-paced environment Goal oriented, getting the job done in a positive, reliable, and inspiring manner Strong negotiation skills bundled with the ability to logically explain details/recommendations to customers Strong situational analysis and decision-making abilities The original job offer can be found in Kit Job:
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