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Systems Analyst 3-Support | [E2]

Gurgaon District - Haryana
NetSuite Inc

Published on 12 Apr 2021

: - Candidates should have at least 4 years of work experience in Oracle HCM Cloud implementation/ support project as Functional; - Must have worked on at least 2 end-to-end implementation on Fusion HCM, Absence Management/ Time & Labor modules including fast formulas. - Expertise in other HCM module will be an added advantage. - Must have good communication and teaming skills Remarks: - Candidate should be open for support role. - Knowledge on Oracle Cloud offerings (SaaS and PaaS) and web services will be preferred. Location - Preferred Location Mumbai else anywhere in India Detailed Description and Job Requirements As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Senior Systems Engineer, you will interface with the customer*s IT staff on a regular basis. Either at the client*s site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status. Job duties are varied and complex utilizing independent judgment. May have project lead role. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the highest levels of customer satisfaction is essential. A Bachelor*s degree in Computer Science, Engineering or equivalent experience is preferred with five years related experience. Experience with Oracle*s core products, applications, and tools is important. Job :Support Travel :Yes, 75 % of the Time Location :IN-IN,India-Gurgaon Other Locations :IN-IN,India-Bengaluru, IN-IN,India-Mumbai Job Type :Regular Employee Hire Organization :Oracle The original job offer can be found in Kit Job:
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